SHIPPING POLICY
This Shipping Policy explains our shipping standards, processing timelines, delivery expectations and related terms for all goods sold on our website, including casual sneakers, running shoes, skate shoes, canvas shoes, women’s ballet flats, retro joggers, slides & flip‑flops, mid‑top waterproof shoes and apparel accessories. All transactions are completed in United States Dollar.
Order Processing Time
After your payment is successfully confirmed, your order will be processed and prepared for shipment within 1‑3 business days. This processing window excludes weekends. We do not offer expedited shipping options for any orders.
Shipping Cost
Free shipping is provided for all items in our store. There are no hidden delivery fees or additional checkout surcharges for any eligible purchase.
Estimated Delivery Time
Once your order has been dispatched, the estimated delivery period is 6‑12 days. This estimated timeframe covers standard delivery for all orders. Delivery timelines are estimations and are not fully guaranteed, which may be influenced by logistics conditions, remote locations or unexpected transit circumstances.
Order Tracking
Once your package ships, you will receive relevant shipping information to track your package progress. If you cannot locate your tracking information or meet delivery‑related issues, please reach out via our Contact Us page. Our support email can be found on the Contact Us page for further assistance.
Delivery Notes
Please ensure your shipping address is complete and accurate when placing your order. We are not liable for delivery failures caused by incorrect or incomplete addresses provided by customers. If your package shows delivered but you have not received it, please check with local delivery providers first and then contact our support team.
Combined with Return & Refund
This shipping policy applies to your original purchase shipment. Return shipping costs are not covered under our free‑shipping benefit. Please refer to our Refund Policy for full return‑related rules.