CUSTOMER SERVICE POLICY

Our customer service team is committed to delivering smooth, transparent, and reliable shopping support for every customer. This policy outlines our service standards, order processing, shipping, return‑refund procedures, and how you can get assistance for your purchase of casual sneakers, running shoes, skate shoes, canvas shoes, women’s ballet flats, retro joggers, slides & flip‑flops, mid‑top waterproof shoes, and apparel accessories.

Order Processing

All orders are processed within 1‑3 business days after successful payment. United States Dollar is our standard transaction currency for all purchases. We offer free shipping for every item in our store, with no additional delivery charges applied at checkout. Once your order has been dispatched, the estimated delivery time is 6‑12 days.

Return Service

We provide a 60‑day return window for eligible items. You may submit a return request within 60 days upon receiving your goods. All returned products must remain in original condition, with no heavy wear, damage, or personal alteration. Please do not send back items without submitting a return request first.

Once our warehouse receives and inspects your returned merchandise, your refund will be issued within 5‑10 days. The refund will go back to your original payment method. Please note that the actual arrival of funds may be slightly affected by your payment provider’s processing schedule.

Product & Order Support

If you encounter issues including but not limited to order confirmation questions, product size inquiries, item condition concerns, order tracking troubles, or return‑related questions, please seek support through our Contact Us page. You will find our support email on the Contact Us page to connect with our team.

Our support team will review your submitted messages and respond to your shopping‑related questions. We aim to solve your concerns efficiently and keep your whole shopping experience hassle‑free.

Service Limitations

Our customer service policy covers order‑related services described above. We do not provide expedited delivery services. For any questions not covered in this policy, please reach out via our Contact Us page for further clarification.

We continuously optimize our customer service standards to bring better shopping experiences to global shoppers.